FAQ
Lyric Opera is dedicated to assisting patrons in whatever way we are able. Frequently-asked questions are listed below, so click on the question for the answer.
How do I contact Ticketing & Patron Services?
- Online: Contact Us
- Phone: (816) 471-7344
- Mail: 1725 Holmes St., Kansas City, MO 64108
- Fax: (816) 471-0602
What are Ticketing & Patron Services hours?
Ticketing & Patron Services representatives can be reached from 10:00 am to 5:00 pm., Monday through Friday by calling (816) 471-7344.
On weekend performance days, Ticketing & Patron Services representatives can be reached starting at 12:00 pm for a 7:30 pm curtain or at 10:00 am for a 2:00 pm curtain.
When should I arrive?
Generally, arriving at least 30 minutes prior to curtain is appropriate, unless you wish to attend the Lyric Opera Guild’s Pre-Opera Talk, which begins one hour prior to curtain. There is no seating after the curtain goes up. Seating for late-comers occurs during the first intermission. If you are purchasing tickets at the last minute, we recommend arriving up to 45 minutes prior to curtain.
What is an Opera Preview?
Pre-Opera Talks presented by the Lyric Opera Guild begin one hour before curtain in the Muriel Kauffman Theatre. The previews are entertaining, informational presentations about the history and context of the opera, composer, and more.
What should I wear?
There is no dress code for the opera. You’ll see some patrons in formal or business attire and some dressed more casually. Most importantly, feel good and enjoy yourself!
Where should I park?
The Arts District parking garage is located immediately south of and connected to the Kauffman Center for the Performing Arts. Parking in the garage currently costs $10. We recommend you purchase parking in advance when you buy your tickets. For more information about getting to and parking at the Kauffman Center, click here.
Are all operas in a foreign language?
All productions are performed in the language in which they were originally written, unless otherwise noted, with easy-to-read English subtitles transmitted to a screen in the seat-back or railing in front of you. Press the button to activate the subtitles.
Can I exchange my tickets?
Only subscribers may exchange tickets for another performance with no fee. Exchanges are only done for the same production on a different date. If you wish to exchange to a higher priced performance, you will pay the difference. Tickets must be exchanged no later than 24 hours prior to your originally scheduled performance. To get the best seating available, we advise making your exchanges as soon as you realize you have a conflict. If you are a subscriber and you need to exchange your tickets, simply call Ticketing & Patron Services at (816) 471-7344.
What do I do if I cannot make any of the performance dates of an opera?
Opera tickets make great gifts! You can always give your tickets to a family member or friend. You may also donate your tickets back to the opera to be resold. You will receive a tax-deductible receipt for tickets returned before the performance date. Ticket donations may be made by calling Ticketing & Patron Services at (816) 471-7344.
When will my tickets be mailed?
For subscribers, season ticket packets will be mailed in August. After August, tickets for all orders will be mailed within five business days unless you are buying tickets less than 10 days before the performance date or select the “Hold at Will Call” or “Print at Home” shipping methods.
How can I find my subscriber account number?
Your subscriber account number is printed on your tickets under the A# header.
I am at the Kauffman Center and realized that my tickets are at home - what do I do?
Go to the “Will Call” window at the box office in the Kauffman Center. A representative will access your account and re-print your tickets for you.
How can I get valet parking?
Valet parking may be available for your performance and currently costs $18 when purchased in advanced. To purchase valet parking now, click here.
You may also drive up to the valet kiosk on the drop-off drive the night of your performance to arrange for valet service. Valet parking purchased on the day/night of performances currently costs $20.
Do you offer a group discount?
The Lyric Opera offers up to a 25% group discount for parties of 10 or more people. Packages and rates vary depending on group size and performance selection. The Lyric Opera strives to accommodate groups of all sizes.
Is there an age minimum?
Lyric Opera of Kansas City does not have a specific policy regarding age of attending children. Some operatic subject matter is inappropriate for younger audiences. Also, a child’s ability to read and understand subtitles will directly affect their enjoyment of the performance. However, ultimately a child’s permission to attend is at their parent’s discretion. All children entering the theater, regardless of age, must have a ticket even if a parent/guardian plans for the child to sit on a lap.
If you have questions about the content of a specific opera, feel free to contact Director of Education and Community Engagement Neal Long at (816) 802-6054.
Are students eligible for a discount?
Yes. See our available options here.
What is Employer Share?
The Employer Share program is where participating companies contribute to the cost of Lyric Opera of Kansas City tickets purchased by their employees. Their assistance benefits both the Lyric Opera and the many employees who are able to attend.
Our current Employer Share partners are:
A Zahner Company
Hallmark
How do I request a ticket donation?
The Lyric Opera of Kansas City is pleased to offer donated tickets for nonprofit organizations and charity events, to support fundraising events and activities.
Additional questions?
If you are not finding an answer to your question, contact Ticketing & Patron Services via our contact us form or at (816) 471-7344 and one of our representatives will reply to your question in a timely manner.
