The original 2020-2021 season was canceled due to the ongoing health crisis. All patrons who purchased a subscription for canceled performances will automatically have the value of those tickets transferred to their accounts. We ask you to consider donating all or a portion of those funds, which will Set the Stage for our upcoming season, providing needed resources for our organization. We can also continue to hold the credit for ticket and subscription purchases for our upcoming 2021-2022 season. You may still request a refund by contacting Patron Services at (816) 471-7344, Monday through Friday, 9:00 am – 5:00 pm. We will no longer issue refunds after June 15, 2021.
Our website can now process transactions using funds on your Lyric Opera account. Click the donate button above, add your contribution, and log in to your account. Available funds are shown on the checkout page. If you have trouble logging into your account, you can also process your contribution by filling out this form.
While considering the pandemic, health protocols, and vaccine deployment, we continue to plan. We look forward to sharing these plans for the 2021-2022 season later this spring with a specific performance schedule and seating information. Join our e-mail list to stay in the loop on spring programming announcements and the latest news from the Lyric.
Which performances are being postponed?
We are postponing all performances at the Kauffman Center for the Performing Arts through June 2021. Including The (R)evolution of Steve Jobs scheduled for Feb. 27 – Mar. 7, 2021, and Carmen scheduled for Apr. 24 – May 2, 2021. We had previously announced the cancellation of La Traviata, scheduled for Sept. 24 – Oct. 4, 2020 and The Gershwins’ Porgy and Bess scheduled for Nov. 7 – Nov. 15, 2020.
Why did you decide to postpone?
Over the past months, we have been carefully reviewing our options, studying government mandates, tracking research on the safety of performing, and evaluating our audience’s comfort level with returning to the opera house. To address social distancing and public health and safety guidelines for all, the Lyric Opera of Kansas City concluded that it was not possible to perform. The decision was made based on current information about the pandemic and its impact, which has significantly reduced activity at the Kauffman Center since mid-March.
Lyric Opera of Kansas City General Director and CEO Deborah Sandler stated, “In the face of this uncertain and unpredictable public health epidemic, we determined that it was in the best interest of our patrons, our artists, staff, volunteers and musicians to postpone the rest of the 2020-2021 season until we can best determine it is safe for all concerned.”
If I have tickets to the spring season what are my options?
Currently, your 2020-2021 subscription dollars remain on credit in your Lyric Opera account. We ask you to consider donating all or a portion of those funds, which will set the stage for our upcoming season and provide needed resources for our organization.
Our dedicated Ticketing and Patron Service staff are available to assist you by phone at (816) 471-7344 Monday through Friday, 9:00- 5:00pm. You are also able to make your selection online, or you may email us at firstname.lastname@example.org.
You can also complete this form:
Do I have a deadline to make my choice? Once I make my selection, when will my funds be processed?
We will begin processing patron requests immediately but ask for your patience as we work with each patron personally. The deadline for making your selection is March 15, 2021. The final deadline to request a refund is June 15, 2021. We appreciate your patience and apologize for the inconvenience.
If I would like to donate the value of my tickets, will this be tax-deductible and will the value count towards membership benefits?
Yes, your donation will be processed as a tax-deductible gift to Lyric Opera of Kansas City and a tax acknowledgement will be mailed to you. Any value you donate will be counted towards our fundraising efforts and will be eligible for membership benefits.
I purchased parking passes for the Arts District Garage. What are my available options?
Money from parking passes can be credited to your account, donated to Lyric Opera, or refunded.
How do I talk to someone about my donation?
Donations are deeply appreciated and needed at this time. Ticket donation questions, donor benefits, and monetary donation questions can be directed to Jonathan Thomas, Senior Manager of Individual Giving at email@example.com or 816-802-6061.
Will I lose my season ticket seats for the 2021-2022 season since I did not renew for this one?
No. Your seats are guaranteed for the 2021-2022 season.
What is the Lyric Opera of Kansas City doing to ensure the safety of its patrons when performances resume?
We are members of a consortium of Kansas City’s cultural institutions called KC Culture Cares, which is working to plan for reopening with the best practices for keeping visitors and staff members safe. Although specific practices will vary, we have agreed on a common standard of protocols that will contribute to visitor and staff confidence in interactions. As recommendations evolve, more details will be available at www.kcculturecares.org. Specific details of our safety plan will be available on our website as well.
How do I watch my digital content?
Once you have purchased a digital product, you can access that content on your Account Content page. If you would like to view the content on your television, you can connect your computer to your television via an HDMI cable or wireless screen sharing. For more information about how to connect your computer or laptop to your TV, please check this article for detailed options.