2020-2021 SEASON UPDATE FAQ

Photo by Cory Weaver. Everest, 2018.

To address building occupancy restrictions and social distancing guidelines based on current information about the pandemic and its impact, Lyric Opera of Kansas City has concluded that it will not be possible to perform, and has announced the cancellation of our fall programming at the Kauffman Center through the end of December 2020, including La traviata scheduled for Sept. 26-Oct. 4, 2020 and The Gershwins’ Porgy and Bess scheduled for Nov. 7-15, 2020.

Subscribers for our 2020-2021 season will receive a credit to their Lyric Opera accounts for the value of their tickets for the cancelled performances. These credits can be applied to subscriptions to our 2021-2022 season and will be noted on renewal information when distributed. If you would prefer to discuss other options, please email patronservices@kcopera.org or call us at (816) 471-7344 by September 10, 2020. Our ticketing staff is available to help 9:00 am – 5:00 pm Monday – Thursday.

Stay tuned for updates on additional programming.


Frequently Asked Questions

Which performances are being cancelled?

We are cancelling the performances of La Traviata scheduled for Sept. 26 – Oct. 4 and The Gershwins’ Porgy and Bess scheduled for Nov. 7 – Nov. 15 at the Kauffman Center for the Performing Arts.

PRESS RELEASE


Why did you decide to cancel?

Over the past months, we have been carefully reviewing our options for the fall season, studying government mandates, tracking research on the safety of performing, and evaluating our audience’s comfort level with returning to the opera house. Social distancing requirements, occupancy restrictions and the safety and health of our community have been foremost in our minds. Lyric Opera of Kansas City, alongside Kansas City Ballet, Kansas City Symphony and Harriman-Jewell Series, have concluded that is not possible for us to perform and consequently have announced the postponement and/or cancellation of all our on-stage programming scheduled at the Kauffman Center for the Performing Arts from July 1 through December 31, 2020. The decision was made based on current information about the pandemic and its impact which has stopped all activity at the Kauffman Center since mid-March.

Lyric Opera of Kansas City General Director and CEO Deborah Sandler stated, “In the face of this uncertain and unpredictable public health epidemic, it will be impossible for LOKC to proceed with our fall programming at the Kauffman Center through the end of December 2020. This unfortunate and heartbreaking decision postpones the spectacular fall season we had planned for Kansas City. Please know that our energies are focused on reimagining a revised and exciting season at our Lyric Opera Production Arts Building. Look for our announcement shortly. We cannot wait to see you again.”


Don't you think you are being too cautious by cancelling this early?

The safety of our patrons, artists, and staff remains our top priority. All of the best data available pointed to an impossibility of performance.


Couldn't you just block off seating and sell limited capacity?

Lyric Opera of Kansas City conducted evaluations and extensive scenario planning. It was determined that it was impossible to ensure the safety of our audiences, artists, staff, volunteers, and guests. We cannot wait to welcome our audiences back to the Kauffman Center when we believe it is safe to do so.


Are you going to do the spring operas?

Currently, our spring program which includes The (R)evolution of Steve Jobs and Carmen are on the calendar. Any changes to the schedule will be announced at a later date as more information becomes available.


If I have tickets to the fall season what are my options?

Subscribers for our 2020-2021 season will receive a credit to their Lyric Opera accounts for the value of their tickets for cancelled performances. These credits can be applied to subscriptions to our 2021-2022 season and will be noted on renewal information when distributed. If you would prefer to discuss other options, please email patronservices@kcopera.org or call us at (816) 471-7344 by September 10, 2020. Our ticketing staff is available to help 9:00 am – 5:00 pm Monday – Thursday.


Do I have a deadline to make my choice? Once I make my selection, when will my funds be processed?

In an effort to provide all patrons, employees, and artists affiliated with our 2020 fall season ample time to prepare for the months ahead, we wanted to announce this cancellation as soon as possible. We will begin processing patron requests immediately but ask for your patience as we work with each patron personally. The deadline for making your selection is September 10, 2020. We appreciate your patience and apologize for the inconvenience.


If I would like to donate the value of my tickets, will this be tax-deductible and will the value count towards membership benefits?

Yes, your donation will be processed as a tax-deductible gift to Lyric Opera of Kansas City and a tax acknowledgement will be mailed to you. Any value you donate will be counted towards our fall fundraising efforts and will be eligible for membership benefits.


If I choose to turn my funds into a gift certificate, what can I apply it towards?

We can apply the tickets as a credit your Lyric Opera account to be used at a later date through May 2022.


I purchased parking passes for the Arts District Garage. What are my available options?

Money from parking passes can be credited to your account, donated back to Lyric Opera, or refunded.


Can I just get a refund for the entire season since I am not going to the entire season?

At this time, we can offer a refund for the two cancelled operas. Since we have not announced cancellation of our spring operas those are not currently eligible for a refund.


How do I talk to someone about my tickets?

Our dedicated Ticketing and Patron Service staff are working remotely and tirelessly to address each and every patron inquiry. They are available to assist you by phone at 816-471-7344 during business hours, Monday – Thursday 9 AM – 5 PM. Please note that we anticipate an extremely high volume of calls. You also may email us at patronservices@kcopera.org or complete this form.

 


How do I talk to someone about my donation?

Donations are deeply appreciated and needed at this time. Ticket donation questions can be directed to Ticketing and Patron Services at patronservices@kcopera.org or 816-471-7344. Benefits and monetary donation questions can be directed to Jonathan Thomas, Senior Manager of Individual Giving at jthomas@kcopera.org or 816-802-6061.


Are single tickets available for the spring shows?

Not at this time. Please stay tuned for updates.


What shows are you doing for the 2021-2022 season?

We are working very hard to make that determination and will share the news when we are ready.


Can I renew my subscription for the two shows in the spring?

Unfortunately, we will not be offering a 2-pack subscription for the spring operas. However, this will not hurt your subscription history with us, and your seats will still be guaranteed if you decide to renew into the 2021-2022 season.


Will you be rescheduling the cancelled spring 2020 and fall 2020 operas to another time?

We hope to reschedule these productions and are working very hard to make that determination. We will share the news when we are ready.


Can I get a refund later if I decide I do not like the programming for 2021-2022?

The season credit can be used for season tickets, or for tickets to any performance through May 2022.


When will I get my tickets for the spring shows?

We will send the tickets to the spring productions at a later date to be announced, but it will likely be later than the originally scheduled August mailing.


I chose vouchers to replace my cancelled tickets to Lucia and/or The Shining. Can I just get a refund for those instead?

We have extended those vouchers to cover tickets to any performance during our 2020-2021 season and our 2021-2022 season, so you will have plenty of options available to use those vouchers.


Any special ancillary events being cancelled as well?

We are working to make determinations on all events and will share news as soon as possible.


What is the Lyric Opera of Kansas City doing to ensure the safety of its patrons when performances resume?

We are members of a consortium of Kansas City’s cultural institutions called KC Culture Cares, which is working to plan for reopening with the best practices for keeping visitors and staff members safe. Although specific practices will vary, we have agreed on a common standard of protocols that will contribute to visitor and staff confidence in interactions. As recommendations evolve, more details will be available at www.kcculturecares.org. Specific details of our safety plan will be available on our website as well.


If Lyric Opera is not performing at the Kauffman Center, will the Lyric Opera be performing at all this fall?

We are dedicated to doing everything we can to bring live performances to our audiences safely. We miss you and cannot wait to share our artform again.  We are planning a series of new performances/events and also more streaming content. We look forward to sharing more news with you as these are confirmed. Please stay tuned and thank you for all your support!



News

Kansas City Star: ‘Heartbreaking decision’: 2020 performances canceled by 4 big Kansas City arts groups
KCUR: Kansas City’s Performing Arts Groups Cancel 2020 Dates At Kauffman Center
KMBC: New cancellations mean no movies, ‘Nutcracker,’ or ‘Handel’s Messiah’ at Kauffman Center
KSHB: Kansas City Symphony, Ballet won’t perform at Kauffman Center for rest of year
KSHB: KC performing arts will ‘come back strong’ after Kauffman Center cancellations
Kansas City Business Journal: KC symphony, ballet and opera drop the curtain on remaining 2020 Kauffman Center schedule
KCTV: Kansas City Ballet, Symphony, Opera cancel performances through 2020
Broadway World: Kansas City Ballet, Kansas City Symphony, Lyric Opera of Kansas City and Harriman-Jewell Series Announce Revised 2020-21 Season

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