2020-2021 SEASON UPDATE FAQ

Photo by Cory Weaver. Everest, 2018.

In the face of this uncertain and unpredictable public health epidemic, we determined it was in the best interest of our patrons, our artists, staff, volunteers, and musicians to postpone the rest of the 2020-2021 season until we can best determine that it is safe for all concerned. The postponed performances include The (R)evolution of Steve Jobs scheduled for Feb. 27 – Mar. 7, 2021, and Carmen scheduled for Apr. 24 – May 2, 2021.

Subscribers for our 2020-2021 season will receive a credit to their Lyric Opera accounts for the value of their tickets for cancelled performances. These credits can be applied to subscriptions to our 2021-2022 season and will be noted on renewal information when distributed. If you would prefer to discuss other options, please email patronservices@kcopera.org or call us at (816) 471-7344 by December 1, 2020. Our ticketing staff is available to help 9:00 am – 5:00 pm Monday – Friday.

In the meantime, we at the Lyric Opera have created new programming that reimagines what we can do to serve our community. We are thrilled to share with you New Visions, a series of all new digital and live performances for you to enjoy.


Frequently Asked Questions

Which performances are being postponed?

We are postponing all performances at the Kauffman Center for the Performing Arts through June 2021. Including The (R)evolution of Steve Jobs scheduled for Feb. 27 – Mar. 7, 2021, and Carmen scheduled for Apr. 24 – May 2, 2021. We had previously announced the cancellation of La Traviata, scheduled for Sept. 24 – Oct. 4, 2020 and The Gershwins’ Porgy and Bess scheduled for Nov. 7 – Nov. 15, 2020.

PRESS RELEASE


Why did you decide to postpone?

Over the past months, we have been carefully reviewing our options, studying government mandates, tracking research on the safety of performing, and evaluating our audience’s comfort level with returning to the opera house. To address social distancing and public health and safety guidelines for all, the Lyric Opera of Kansas City concluded that it was not possible to perform. The decision was made based on current information about the pandemic and its impact, which has significantly reduced activity at the Kauffman Center since mid-March.

Lyric Opera of Kansas City General Director and CEO Deborah Sandler stated, “In the face of this uncertain and unpredictable public health epidemic, we determined that it was in the best interest of our patrons, our artists, staff, volunteers and musicians to postpone the rest of the 2020-2021 season until we can best determine it is safe for all concerned.”


Don't you think you are being too cautious by cancelling this early?

The safety of our patrons, artists, and staff remains our top priority. All of the best data available pointed to an impossibility of performance.


Couldn't you just block off seating and sell limited capacity?

Lyric Opera of Kansas City conducted evaluations and extensive scenario planning. It was determined that it was impossible to ensure the safety of our audiences, artists, staff, volunteers, and guests. We cannot wait to welcome our audiences back to the Kauffman Center when we believe it is safe to do so.


If I have tickets to the spring season what are my options?

Subscribers for our 2020-2021 season will receive a credit to their Lyric Opera accounts for the value of their tickets for cancelled performances. These credits can be applied to subscriptions to our 2021-2022 season and will be noted on renewal information when distributed. If you would prefer to discuss other options, please email patronservices@kcopera.org or call us at (816) 471-7344 by December 1, 2020. Our ticketing staff is available to help 9:00 am – 5:00 pm Monday – Friday.


Do I have a deadline to make my choice? Once I make my selection, when will my funds be processed?

We will begin processing patron requests immediately but ask for your patience as we work with each patron personally. The deadline for making your selection is December 1, 2020. We appreciate your patience and apologize for the inconvenience.


If I would like to donate the value of my tickets, will this be tax-deductible and will the value count towards membership benefits?

Yes, your donation will be processed as a tax-deductible gift to Lyric Opera of Kansas City and a tax acknowledgement will be mailed to you. Any value you donate will be counted towards our fall fundraising efforts and will be eligible for membership benefits.


If I choose to turn my funds into a gift certificate, what can I apply it towards?

We can apply the tickets as a credit your Lyric Opera account to be used at a later date through May 2022.


I purchased parking passes for the Arts District Garage. What are my available options?

Money from parking passes can be credited to your account, donated to Lyric Opera, or refunded.


How do I talk to someone about my tickets?

Our dedicated Ticketing and Patron Service staff are working remotely and tirelessly to address each and every patron inquiry. They are available to assist you by phone at (816) 471-7344 Monday through Friday, 9:00- 5:00pm. Please note that we anticipate an extremely high volume of calls. You are also able to make your selection online, or you may email us at patronservices@kcopera.org.

You can also complete this form:

 

 


How do I talk to someone about my donation?

Donations are deeply appreciated and needed at this time. Ticket donation questions can be directed to Ticketing and Patron Services at patronservices@kcopera.org or 816-471-7344. Benefits and monetary donation questions can be directed to Jonathan Thomas, Senior Manager of Individual Giving at jthomas@kcopera.org or 816-802-6061.


Will you be rescheduling the cancelled spring 2020 and fall 2020 operas to another time?

We hope to reschedule these productions and are working very hard to make that determination. We will share the news when we are ready.


Can I get a refund later if I decide I do not like the programming for 2021-2022?

The season credit can be used for season tickets, or for tickets to any performance through May 2022.


I chose vouchers to replace my cancelled tickets to Lucia and/or The Shining. Can I just get a refund for those instead?

We have extended those vouchers to cover tickets to any performance during our 2020-2021 season and our 2021-2022 season, so you will have plenty of options available to use those vouchers. The vouchers are expected to be mailed by December 1, 2020.


Any special ancillary events being cancelled as well?

We are working to make determinations on all events and will share news as soon as possible.


What is the Lyric Opera of Kansas City doing to ensure the safety of its patrons when performances resume?

We are members of a consortium of Kansas City’s cultural institutions called KC Culture Cares, which is working to plan for reopening with the best practices for keeping visitors and staff members safe. Although specific practices will vary, we have agreed on a common standard of protocols that will contribute to visitor and staff confidence in interactions. As recommendations evolve, more details will be available at www.kcculturecares.org. Specific details of our safety plan will be available on our website as well.


If Lyric Opera is not performing at the Kauffman Center, will the Lyric Opera be performing at all this season?

We are excited to announce NEW Fall 2020 programming:

Soundscapes in the City, a series of FREE, short, outdoor concerts featuring Lyric Opera of Kansas City artists singing hits from opera and music theatre. Performances are expected to run through November 2020.


Opera in 8 Parts is a digital series of 8 episodes guiding viewers through the history and development of the operatic art form, from its beginnings in the 1600’s to the present day. The digital series is available in two packages of four episodes, each approximately one hour in length. Access is $20 for each package until December 31. The first package will be available to view beginning October 15 and the second package will be available beginning October 28.


Amahl and the Night Visitors is a true Christmas story for the whole family. Three traveling kings, following the star to Bethlehem, stop for the night at a humble home of a shepherd boy, Amahl, and his mother. As Amahl entertains the guests, he offers his own simple gift to the Christ child and learns the miracle of true generosity. This all-new production of Menotti’s classic Christmas opera utilizes newly-created puppets, designed by Kansas City’s legendary puppet master, Paul Mesner, brought to life by a team of puppeteers and live voices in a magical new setting and orchestral version, created especially for Lyric Opera.

Four limited capacity performances at the Lyric Opera’s Michael and Ginger Frost Production Arts Building, Dec. 3 – 6, 2020.

Tickets on sale Nov. 9, costing $20 per person or $50 for a family of four (additional tickets $10 for family pods).


How do I watch my digital content?

Once you have purchased a digital product, like Opera in 8 Parts, you can access that content on your Account Content page. If you would like to view the content on your television, you can connect your computer to your television via an HDMI cable or wireless screen sharing. For more information about how to connect your computer or laptop to your TV, please check this article for detailed options.


I purchased tickets for Amahl and the Night Visitor but am now feeling uncomfortable attending/not feeling well. Can I get a refund for that?

During this uncertain time, if you have tickets for an event and are not feeling well or are not comfortable attending in person, please contact us at patronservices@kcopera.org or (816) 471-7344 and let us know before the performance begins. The Ticketing and Patrons Service representative will be happy to provide a digital link to the performance recording or discuss other options.



News

Kansas City Star: Lyric Opera postpones 2 productions, finds ways to present music despite pandemic
Broadway World: Lyric Opera of Kansas City Announces New Revised 2020 Fall Programming and Postponement of 2021 Spring Season
KCUR: Lyric Opera Announces Plans To Bring Productions To Kansas City Audiences, But Not Yet In The Kauffman Center
The Pitch: Lyric Opera of Kansas City announces distanced performances, postponement of 2021 spring season


Kansas City Star: ‘Heartbreaking decision’: 2020 performances canceled by 4 big Kansas City arts groups
KCUR: Kansas City’s Performing Arts Groups Cancel 2020 Dates At Kauffman Center
KMBC: New cancellations mean no movies, ‘Nutcracker,’ or ‘Handel’s Messiah’ at Kauffman Center
KSHB: Kansas City Symphony, Ballet won’t perform at Kauffman Center for rest of year
KSHB: KC performing arts will ‘come back strong’ after Kauffman Center cancellations
Kansas City Business Journal: KC symphony, ballet and opera drop the curtain on remaining 2020 Kauffman Center schedule
KCTV: Kansas City Ballet, Symphony, Opera cancel performances through 2020
Broadway World: Kansas City Ballet, Kansas City Symphony, Lyric Opera of Kansas City and Harriman-Jewell Series Announce Revised 2020-21 Season

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